![]() Southwest's policies normally fine in the industry in offering changes to tickets and Southwest has budged a bit in this distressed time in their policy to offer a little bit of help in extending the dates which credits may be used. ![]() This is not a minor event, this is a once in a decade event that requires compassion and understanding from all companies to their customers. I am not going to let this rest until it is resolved by Southwest with compassion and understanding of the times we are currently in and I hope not to get too ill or die to be able to see this should be available to all customers if they request them. Remember you can work a lifetime to build a good reputation and it only takes one bad decision to ruin it. Lucky everyone is using social media more while social distancing. Perhaps Southwest is also hoping that many customers will be so impoverished that will not be able to bring a class action lawsuit or petition the Federal Government to not reward the airline with bailout $. Southwest perhaps is hoping that a good % of the credits they are issuing will never be used as some of the holders of these credits will DIE from this pandemic or be too sick to pursue their refund. As I am not working I can dedicate my time to bringing this issue to light. BTW customer service was not helpful on my 4th refund request, so there will be a 5th and I will continue until this is resolved to my satisfaction. He seems to understand and perhaps will have the foresight and ability to make exceptions for customers who are going through unprecedented distressful times. Please forward this to RYAN GREEN your SVP of marketing and CMO. This non understanding and lack of compassion is what will be remembered long after this pandemic is over. SHAME on Southwest for putting profits over people, SHAME on Southwest for hiding behind a policy. BUT there are people that do not have an income due to this pandemic and having Southwest HOLD on to their money while these people can not feed their families or buy their medications or pay their mortgage is NOT compassionate or understanding. ![]() Refunds should be available to all customers if they request them. Take care of your customers now or they will remember that you did not when they you needed the most. You can not have it both ways if you want exceptions then make exceptions, Sure business is impacted, it is everywhere for everyone.īut they want the Government to help them out as an exception. SW not feeling the LUV for their customers by not issuing refunds for tickets. So in reality they are making this revenue without any cost ofįlights. They are taking advantage of this unprecedented pandemic and grabbing customers Mr. Robert E. Jordan Exec. VP of Corp. ServicesĪbove Insiders should be forced to liquidate shares at current share prices on day prior to gifts ofįederal money which just boost their wealth. ![]() Mr. Michael G. Van de Ven Chief Operating Officer ![]()
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